Terms of service

Welcome to Serene Spaces. By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

If you do not agree with these terms, please do not use our website.

1. General Conditions

By using this website, you confirm that:

  • You will provide accurate, complete, and up-to-date information when placing an order.
  • You will not use our website or products for any unlawful or unauthorized purpose.
  • You will not attempt to interfere with the security or functionality of our website.
  • Serene Spaces reserves the right to refuse service, cancel orders, or terminate accounts at our discretion if we suspect fraudulent, abusive, or unauthorized activity.

2. Products & Pricing

  • All prices displayed on our website are in Pakistani Rupees (PKR).
  • We reserve the right to modify product prices, offers, and promotions without prior notice.
  • We make every effort to ensure product descriptions, images, and specifications are accurate. However, slight variations in color, texture, or appearance may occur due to lighting, photography, or screen settings.
  • While we strive for accuracy, occasional errors may occur. Serene Spaces reserves the right to correct any errors and cancel affected orders if necessary.

3. Orders & Payment

  • Orders may be confirmed through phone call, WhatsApp, SMS, or email before dispatch.
  • We currently offer Cash on Delivery (COD) and other available payment methods displayed during checkout.
  • We reserve the right to cancel or refuse orders that appear fraudulent, suspicious, or unverifiable.
  • Customers are responsible for providing accurate shipping addresses and contact information. Incorrect information may result in delivery delays or cancellation.

4. Shipping & Delivery

  • Estimated delivery times are provided for convenience and may vary depending on courier services and your location.
  • Delivery delays caused by courier companies, weather conditions, public holidays, or unforeseen circumstances are beyond our control.
  • Serene Spaces is not responsible for delays resulting from incorrect customer information or failed delivery attempts.

5. Returns & Refunds

Returns, exchanges, and refunds are governed by our Refund & Return Policy.

By placing an order, you acknowledge that you have read and agreed to our Refund Policy.

We reserve the right to reject return or refund requests that do not meet the conditions outlined in our policy.

6. Intellectual Property

All content available on this website, including but not limited to:

  • Logo
  • Brand Name
  • Product Images
  • Website Design
  • Text Content
  • Graphics
  • Icons
  • Branding Materials

is the exclusive property of Serene Spaces and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used for commercial purposes without our prior written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Serene Spaces shall not be liable for:

  • Any indirect, incidental, or consequential damages.
  • Losses arising from improper use or handling of our products.
  • Delays caused by third-party courier or shipping providers.
  • Any damages resulting from events beyond our reasonable control.

Customers are responsible for using products safely and according to their intended purpose.

8. Privacy

Your privacy is important to us.

All personal information collected through our website is handled in accordance with our Privacy Policy.

We do not sell, rent, or share your personal information with unauthorized third parties.

9. Changes to These Terms

Serene Spaces reserves the right to update or modify these Terms of Service at any time without prior notice.

Any changes become effective immediately upon being published on this page. Continued use of our website constitutes your acceptance of the revised Terms.

10. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Email: official.serenespaces.pakistan@gmail.com

Phone / WhatsApp: +92 313 5654126 

Location: Punjab, Pakistan

By using our website, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Serene Spaces

Premium Home Décor for Modern Living

Beautiful Spaces. Mindful Living.